Customer Support

Dedicated regional customer focus teams provide customers all over the world with first-class sales and service with numerous professionals in areas such as health, nutrition, hatchery, stock and environmental management supporting those teams. With offices and facilities around the world and support personnel based in more than 30 countries, we truly are a global company with local regional customer support. Aviagen team members originate from more than 40 different nations and speak more than 25 languages.

Our customer service is second to none; experienced and respected Aviagen personnel travel millions of miles every year to visit with customers, host workshops and conferences, and support industry events. We take our position in the industry very seriously and are proud to provide education and training and to share knowledge with customers all over the world.

Sharing Knowledge

Woman wearing VR headset with its special goggles, holding a chickenAviagen has a history of putting to use cutting-edge technology to enhance our support to customers. Our Remote Customer Service system joins a toolkit of options to maximize customers’ success – providing real-time assistance on challenges, along with advice to improve bird performance, efficiency, and health.

The breakthrough innovation uses live-streaming capabilities, along with bonded cellular networking, mesh WiFi, Virtual Reality/Augmented Reality headsets and software, and state-of-the-art cameras and screens. The result:  Customers are now able to bring Aviagen experts virtually to the farm, hatchery, or any area of their facility. Likewise, Aviagen farm and hatchery workers can also call on the expertise of their colleagues located anywhere on the globe, accelerating information and idea sharing among our internal teams. When a user onsite wears the VR headset with its special goggles, the specialist at the other end, who is watching on a screen, can see what the wearer sees in real time. They can even zoom in to see detail in relevant areas, and then offer needed guidance.

Aviagen specialist with a group of customers at a farmIn addition to the locally based teams, we have specialists who support our customers worldwide in areas such as nutrition, veterinary, laboratory analysis, R&D and marketing. Aviagen has a long tradition of actively communicating with our customers to provide the most current and applicable management advice. The local service teams interact daily with customers at all stages of the chicken production process. This experience, as well as commercial flock data, provides the basis for all of our recommendations. Aviagen remains committed to providing the latest information in best management practices to our distributors and customers, bridging the gap between scientific advancements and practical, real-world applications.